Muster Features — AI-Powered Job Management for UK Trade Businesses
Muster is an AI-powered job management platform with 12 integrated modules for UK trade businesses: (1) Job Management with Kanban boards, timelines, and smart scheduling, (2) AI Receptionist for 24/7 call answering with transcription, (3) Quoting with e-signatures and follow-up automation, (4) Invoicing with automatic VAT and CIS calculations, (5) Muster Pay with Pay by Bank from 0.7% + 30p and card payments, (6) RAMS and compliance tracking for Gas Safe, NICEIC, FGAS, CSCS, (7) GPS fleet tracking with OBD-II devices and geofencing, (8) Worker mobile app with offline mode, GPS clock-in, and digital ID, (9) Customer portal for job tracking and online payments, (10) Training platform with AI course builder and certifications, (11) AI Bid Writer for public sector tender responses, (12) Communication hub with call recording, SMS, WhatsApp, and email automation. From £179/month. Last updated: March 2026.
Every feature you need.
Nothing you don't.
Jobs, calls, RAMS, training, payments and FM – all tied to the same record. Browse by category below.
Core Platform
The fundamentals. Dashboard, jobs, quotes, invoices – your system of record.
Command Dashboard
Jobs, vans, calls, invoices, training, certifications – all stitched together in one view.
Job Management
From lead to completion. Status tracking, scheduling, and history.
Smart Calendar
Drag-and-drop scheduling with worker availability.
Instant Quoting
Create professional quotes in seconds from your price list.
Auto Invoicing
Convert accepted quotes to invoices. Chase overdue payments automatically.
Financial Overview
Revenue, outstanding, overdue – at a glance.
Embeddable Lead Forms
Capture leads from your website. Forms that create jobs automatically.
Dispatch Board
Real-time board showing every worker's status. Dispatch reactive jobs in seconds.
Recurring Contracts
Auto-generate jobs from recurring templates. Daily, weekly, monthly or custom.
Batch Invoicing
Invoice multiple jobs at once. Consolidated invoicing for contract clients.
Document Templates
AI-generated documents. Branded PDFs with e-signing and version control.
Multi-Branch
Run multiple locations from one account. Branch-level reporting and scheduling.
CSV Import
Bulk import customers, jobs and contacts from spreadsheets.
One App for Everything
Jobs, tracking, training and comms – an app workers actually want to use.
Mobile App
Native iOS & Android. Offline support. Real-time sync.
Time Tracking
Clock in/out with GPS. Track hours per job automatically.
GPS Check-in
Verify arrival and departure with location stamps.
Photo Documentation
Before, during, and after photos. Auto-attached to job.
Holiday & Leave
Request holidays, sick days and time off. Manager approval. Calendar blocked automatically.
Expense Capture
Snap receipts, AI reads the amount. Submit, approve, export.
Vehicle Checks
Daily walk-around inspections. Defect flagging with photos. DVSA compliant.
Policy Sign-Off
Push policies and RAMS to the app. Workers read and acknowledge with timestamp.
Route Optimisation
Multi-stop route planning. Minimise drive time. One-tap navigation.
Biometric Login
Face ID and fingerprint authentication. No typing passwords in the rain.
Weather Alerts
Weather conditions for outdoor jobs. Plan around rain, wind and temperature.
In-App Training & Development
AI Chat Assistant
Ask questions, get instant answers about jobs, policies, procedures.
Training Videos
Watch training content directly in the app. Track completion.
Knowledge Quizzes
Test understanding with interactive quizzes. Track scores.
Toolbox Talks
Daily safety briefings. Sign-off tracking. Compliance records.
Certifications
Track Gas Safe, CSCS, qualifications. Expiry reminders.
Learning Paths
Structured training programs. Progress tracking.
Training Reminders
Nudge workers to complete training. Never miss renewals.
Compliance Dashboard
See team training status at a glance. Export reports.
Subbies in the System
Portal access, compliance tracking, CIS deductions, documents and invoicing — all in one place.
Subcontractor Portal
Subbies log in to see jobs, submit invoices and upload documents.
Compliance Tracking
Track insurance, qualifications, CSCS and DBS. Block assignment if expired.
CIS Deductions
HMRC verification, auto deductions (0/20/30%) and monthly returns.
Invoice Approval
Subbies submit invoices. You review, approve and pay.
Document Management
Centralised store for insurance, contracts and qualifications.
Leaderboard
Rank subbies by performance, completion rate and compliance.
Companies House Lookup
Verify subcontractor company status instantly.
Best-in-Class Checkout
Professional checkout and tracking – not clunky PDFs and "I'll send you the invoice later".
Customer Portal
Customers see quotes, jobs, invoices in one branded portal.
Live Job Tracking
Real-time ETA. SMS updates. No more 'where's the engineer?'
SMS Updates
Automated booking confirmations, reminders, and completion notices.
Hosted Checkout
Branded checkout pages. Accept payments instantly.
Express Checkout
One-click payments for returning customers.
Deposit Collection
Collect deposits at booking. Split payments.
Review Requests
Auto-request reviews after job completion.
Every Call, Recorded & Transcribed
Phone calls recorded, transcribed, summarised and attached to jobs with action items.
Inbound Calls
Receive and log customer calls automatically.
Click-to-Call
One click to dial. Calls logged automatically.
Call Recording
Record every call for training and compliance.
AI Transcripts
Every call transcribed automatically with timestamps.
AI Summaries
Get the key points without listening to full calls.
Call To-Dos
AI extracts action items from every call.
Call History
Complete call log per customer and job.
Software That Runs Your Business
Voice agents stop leads leaking. Workflows tie call → job → dispatch → payment.
AI Voice Agents
AI Receptionist
24/7 call answering. Never miss a lead.
Voice Booking
Customers book appointments via voice AI.
Lead Qualification
AI qualifies leads before handoff.
Workflow Automation
Status Triggers
Automatic actions on job status changes.
End-to-End Workflows
Call → Job → Dispatch → SMS → Payment.
Payment Chasing
Auto-send reminders. Escalate overdue.
AI Assistants
Job Assistant
Ask questions, get instant answers about any job.
Quote Generator
AI suggests pricing from job description.
Smart Scheduler
Optimal scheduling based on location and skills.
AI Lead Scoring
Prioritize leads by value and conversion probability.
Get Paid Faster
Bank, card, Apple Pay, Google Pay. Lower fees. Instant settlement.
Pay by Bank
Open Banking payments from 0.7% + 30p — much cheaper than cards.
Apple Pay
One-tap Apple Pay checkout.
Google Pay
Google Pay for Android users.
Card Payments
Visa, Mastercard, Amex. Apple Pay & Google Pay.
Payment Links
Send payment links via SMS or email.
Maintenance Plan Billing
Recurring payments for service plans and planned maintenance contracts.
Payment Dashboard
Real-time payment tracking and analytics.
Team & Fleet
Manage your team, vehicles, and operations in one place.
Team Management
Skills, availability, and permissions.
Live Tracking
Real-time location of all workers.
Fleet Management
Track vehicles, MOT, insurance, mileage.
Timesheets
Automated from GPS. Export for payroll.
Geofencing
Set virtual boundaries. Get alerts when vehicles enter or leave zones.
Fuel Tracking
Fuel card integration. Track fuel costs per vehicle and per job.
Driver Scores
Driving behaviour scoring. Speed, braking, idle time.
Trip Reports
Full trip history per vehicle. Distance, duration, stops and idle time.
Surveys, Stock & Procurement
Site surveys, snagging lists, inventory management, materials tracking and purchase orders.
Site Surveys
Voice dictation, photo capture and AI photo analysis. Full survey management.
Snagging Lists
Create snagging lists with photo evidence. Public forms for client sign-off.
Inventory & Stock
Track stock levels. Low stock alerts. Warehouse management.
Materials per Job
Track materials used on each job. AI suggestions. Cost tracking.
Purchase Orders
Create POs for suppliers. Track status and link to jobs.
Profitability Analytics
Per-job profitability. Labour vs materials vs quoted. Margin tracking.
Tenders & Communication
Find public sector contracts, generate bid responses, and stay in touch with customers.
Tender Watcher
Automatically find public sector contracts relevant to your trade. Free on all plans.
AI Bid Writer
Generate professional tender responses using your certs, policies, and job history. One click.
WhatsApp Business
Two-way messaging with customers. Job updates, photos, reminders.
Email Automation
Booking confirmations, quote follow-ups, review requests — all automated.
Built for Scale
Multi-site contracts, client hierarchies, compliance tracking.
Multi-Site Management
Manage 100s of sites under one contract.
Compliance Tracking
Gas Safe, electrical, legionella – all tracked.
Contract Management
SLAs, response times, KPIs.
Client Hierarchies
Parent companies, subsidiaries, contacts.
SLA Reporting
Response times, completion rates, KPIs.
API & Integrations
Connect to your existing systems.